Privacy Policy

Last Updated: April 2026

At Mirfield Mill Carpets Ltd, we are committed to protecting and respecting your privacy. This policy explains how we handle your personal data in compliance with UK GDPR.

Data We Collect

We collect information you provide via our “Request a Quote” form, including your name, address, phone number, and email. We also use standard tracking via WordPress, Google Analytics, and Google Ads to monitor website performance and improve our services.

How We Use Your Data

  • Service Delivery: To provide written quotations and carry out flooring installations.

  • Communication: We will only contact you regarding your specific enquiry or quote. We do not engage in unsolicited marketing.

  • Service Improvement: To understand how visitors interact with our website.

Data Sharing

Your details are only shared within the Mirfield Mill Team. This includes our office staff and professional fitters who require your address and contact details to perform measurements and installations. We do not sell your data to third parties.

Your Rights

You have the right to request a copy of the data we hold about you or ask us to delete your information at any time. For any privacy-related enquiries, please contact us at enquiry@mirfieldmillcarpets.co.uk.

Terms of Service

1. Quotations

All written quotations provided by Mirfield Mill Carpets Ltd are valid for 30 days from the date of issue. After this period, prices may be subject to change due to fluctuations in material costs from our manufacturers.

2. Payment Terms

Please refer specifically to your individual quote and subsequent invoice for payment milestones and methods. Work is scheduled upon agreement of these terms.

3. Bespoke Goods & Cancellations

As carpets and many flooring types are cut specifically to your room dimensions (bespoke goods), they are exempt from standard return policies once the material has been cut. Cancellations made after materials have been prepared may incur a charge.

4. Warranties

All products are covered by the specific Manufacturer’s Warranty. Mirfield Mill Carpets Ltd ensures all installations are carried out to the highest professional standards.

5. Customer Responsibilities (Draft for Team Comment)

To ensure a smooth and professional installation, we kindly ask our customers to note the following responsibilities:

  • Room Preparation: Unless otherwise agreed in writing, rooms must be clear of all furniture, appliances, and breakable items before the fitters arrive.

  • Existing Flooring: Please ensure old carpets or flooring have been uplifted and removed, and the sub-floor is clean and swept, unless a removal service was included in your quote.

  • Doors: New flooring is often thicker than old material. It is the customer’s responsibility to arrange for doors to be planed or trimmed if they do not clear the new floor height.

  • Utilities: Please ensure there is adequate lighting and power available in the rooms where work is being performed.

  • Hidden Hazards: Please inform our team of any hidden underfloor pipes or cables (e.g., underfloor heating or alarm wires) prior to installation.

 

3. Statutory Information

  • Company Name: Mirfield Mill Carpets Ltd

  • Registered Office: Unit 51c Holme Bank Mills, Mirfield, West Yorkshire, WF14 8NA

  • Company Registration Number: 09125361 (Registered in England and Wales)

  • Contact Email: enquiry@mirfieldmillcarpets.co.uk